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Your 3kko account brings deposits via bKash, Upay and Bank Transfer into a single wallet view, so every transaction you make is tracked against your balance in real time. Availability depends on your local law and eligible regions — check the account area for the payment routes currently shown for your session.
Starting a deposit on 3kko is straightforward once you are in your account. Head to the cashier section and you will see the payment routes available for your region — bKash, Upay and Bank Transfer are the three we currently support for Bangladesh. Select the one that matches your wallet or bank account, enter the amount within the limits shown on screen, then confirm. Your balance updates once the transaction clears on the payment provider's side.
Log in and navigate to the deposit section inside your account. The payment routes available for your region will appear there — do not rely on external lists.
Select bKash, Upay or Bank Transfer from the options shown. Each method displays its own input fields — follow the on-screen instructions exactly.
Type the amount within the minimum and maximum shown for your selected method, then submit. Keep the reference or transaction ID your wallet generates at this step.
Once the payment clears on the provider's end, your 3kko balance reflects the deposit. If it has not appeared, use your reference ID when contacting support.
When you want to move funds out of your 3kko account, open the withdrawal section inside the cashier. The payout methods displayed there are based on what is configured for your account and region — bKash, Upay and Bank Transfer are the available routes we maintain for Bangladesh. Before you submit a withdrawal request, check that the wallet number or bank details you enter match the account you registered with, because a mismatch will delay the request.
Go to the cashier inside your account and select the withdrawal tab. The payout methods available to you are listed there based on your region and account status.
Pick bKash, Upay or Bank Transfer, then enter the amount within the limits displayed. Do not enter an amount below the minimum shown or the request will not process.
Make sure the wallet number or bank account you provide matches the details on your registered 3kko account. Mismatched details are the most common cause of delayed requests.
Your withdrawal request appears in the account history with a status label. If it remains in a pending state beyond the window shown, contact support with the reference number.
At certain points in your account journey, the system may ask you to complete a verification step before a transaction proceeds. What those steps look like depends entirely on what the account area shows you at that moment — we do not publish a fixed document list here because the fields and requirements are determined by your account status and the verification level reached. When a check is triggered, follow the instructions displayed on screen precisely.
Verification prompts appear inside your account when the system requires them. Follow each field as labelled — the instructions on screen are the authority, not external guides.
Only provide the information or documents the account area explicitly asks for. Sending unrequested material does not speed up the process and may complicate the review.
The information you enter during a verification step should match what you provided when you opened your account. Inconsistencies create delays.
If a verification field is confusing or a step is not progressing, reach the support team through the contact route listed inside your account area for direct assistance.
Your 3kko account supports three payment routes for Bangladesh — bKash, Upay and Bank Transfer. Each method appears in the cashier section when you are signed in. The exact availability of each route depends on your account status and your region, so what you see in your account is the definitive list for your session.
Bangladesh's widely used mobile wallet. Select bKash in the cashier, enter your bKash number and follow the confirmation steps shown on screen.
The Upay mobile wallet route appears in the cashier for eligible accounts. Enter the amount within displayed limits and confirm through your Upay app.
Direct bank transfer for those who prefer moving funds through their local bank account. Follow the account details shown at checkout carefully to avoid routing errors.
After any deposit or withdrawal, the account history section inside 3kko holds a record of the transaction alongside a reference identifier. Your mobile wallet — whether bKash or Upay — also generates its own transaction ID on its side. Keeping both references together is the practical step for resolving any discrepancy quickly.
Every transaction on bKash, Upay or Bank Transfer generates a reference ID. Copy or screenshot this before closing the payment confirmation screen — it is the key to tracing any discrepancy.
Your 3kko account history shows status labels such as pending, processing or completed. These reflect what the platform has received — not necessarily what your wallet has sent yet.
Open your wallet transaction history alongside your 3kko account history. If both show the same amount but the account status has not updated, the reference ID is what support needs.
Bank Transfer transactions carry a bank-side confirmation reference separate from the 3kko record. Note this from your banking app or SMS confirmation and keep it until the deposit is reflected.
Keeping your 3kko account and payment activity secure involves a set of steps on both our side and yours. Before entering any payment details, confirm you are on the correct domain — the address bar should show 3kko exactly. We maintain an identity check process tied to the wallet details on your account, which is why matching your registered bKash or Upay number to your actual wallet matters from day one.
Before any deposit or withdrawal, verify the address bar shows 3kko. Fraudulent pages often copy the visual design of a site but cannot replicate the correct domain.
Your bKash, Upay or Bank Transfer details must match the information on your registered account. This wallet-to-account match is the first layer that keeps transactions aligned to you.
Only the account holder should initiate deposits and withdrawals. Do not share your login credentials or allow a third party to operate your account — ownership verification depends on consistent account behaviour.
If a transaction looks wrong or your account shows activity you did not authorise, use the support contact listed inside your account area. That is the verified channel — not an external number or social handle.
These questions cover the payment, verification and account-record situations that come up most often. Each answer reflects how the account area actually works rather than a generic description.
Your 3kko account currently supports bKash, Upay and Bank Transfer for Bangladesh. The cashier section inside your account shows the methods available for your specific region and account status — that list is always the accurate reference for your session.
The minimum deposit amount is shown on screen when you select your payment method inside the cashier. We do not publish a fixed figure here because limits can vary by method and account type — check the cashier directly for the current amount applicable to your account.
Open the withdrawal section in the cashier, select bKash, enter the amount within the limits shown and confirm. The wallet number you enter must match your registered account details. Your request appears in account history with a status label once submitted.
Check your bKash, Upay or bank app for the transaction reference ID and note the amount and timestamp. Then open your 3kko account history to compare. If there is a mismatch, contact support through the channel listed in your account with the reference ID ready.
Withdrawal timing depends on the payment provider's own confirmation process, which 3kko does not control. If the status has not changed beyond the window shown in your account history, gather your withdrawal reference number and contact the support route inside your account area.
Verification prompts appear inside your account when the platform requires a check at that stage of your account journey. The fields shown on screen tell you exactly what is needed. Follow those instructions and contact support through your account if any step is unclear.