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3kko handles your account data with a clear, documented approach — what we collect, how we use it, and the choices you have at every step. Access and eligibility depend on your local law and eligible regions, so read this policy alongside any local requirements that apply to you.
When you open an account with us, we collect the information needed to run that account — your email address, mobile number, and the payment details you provide when using bKash, Upay or Bank Transfer. We also record device and session data (browser type, IP address, operating system) so we can maintain account security and troubleshoot access issues on your behalf. Transaction records connected to your wallet activity — whether that is a bKash deposit or a Bank Transfer request — are retained as part of your account history and are accessible from your signed-in account area. We do not sell your personal data to third parties. Data shared with payment processors is limited to what those processors require to complete your transaction. We use cookies and similar tracking tools on our site to understand how pages are navigated and to keep your session active while you move between the lobby and your account wallet. You can adjust cookie preferences through your browser settings at any time. Our data retention period follows what is operationally necessary and what applicable law requires. If you have questions about specific retention periods for your account, contact our support team through the routes listed in this policy.
bKash payment data is passed to the processor only to complete your transaction. We do not store full wallet credentials on our side.
Upay transfer details follow the same handling standard — shared only as required for the transaction, not retained beyond operational need.
Bank Transfer records appear in your account history. Sensitive banking identifiers are handled according to our data minimisation approach.
This policy applies specifically to data collected and processed by 3kko through our website and account system. It does not extend to third-party services you reach through links on our site, or to the data practices of payment processors like bKash, Upay and Bank Transfer — those services operate under their own published policies. Understanding the boundaries of this policy helps you know who to contact when a data question arises.
Data collected during login, session activity and account setup falls fully within this policy. This includes the email, mobile number and device information tied to your account.
Payment method selections and transaction amounts are recorded in your account history and covered here. The processing of those payments is governed by the respective payment provider's own policy.
Your interaction with site content — game lobbies, page visits, session duration — is tracked via cookies under this policy. You can review and manage cookie preferences in your browser.
External links, payment gateways and any service operated by a party other than 3kko are outside this policy's scope. Check each provider's own documentation for their data practices.
You have practical options for managing your data, and we have built clear paths to use them. If you want to review what information we hold against your account, start by signing in and checking the account details section — your registered email, mobile number and linked payment method appear there. To correct outdated or incorrect information, use the account edit fields shown on that page and save the changes; if a field is not editable in the interface, contact our support team with the correction you need. You also have the right to ask what data we hold beyond what is visible in your account, or to raise a concern about how your data has been handled. Both of those requests go through our support contact routes listed in this policy. Where local law gives you the right to request deletion of your data, we will respond to that request and explain any limitations that apply — such as records we are required to retain. Eligibility for each right depends on your local law and the eligible region from which you access 3kko.
Sign in to your account and navigate to the account details section to see the data we hold for you — email, mobile number and payment method selections.
Edit your information directly through the account fields where available. For fields that cannot be changed in the interface, raise a correction request with our support team.
If you want to know more about the data we hold or how it is used, contact support through the routes in this policy. We will respond with the relevant details for your account.
Where your local law allows it, you can request deletion of your account data. We will confirm what can be removed and what we are legally required to retain before proceeding.
Privacy questions and data requests go to our support team through the channels we maintain on the site. We do not publish response time commitments that we cannot verify, but every request submitted through these routes is logged and followed up. If your question relates to a specific transaction — for example, a bKash deposit record or a Bank Transfer query — include your account reference so we can locate the relevant data quickly.
Open the chat widget on the site to reach our support team directly. Use this route for account-specific data questions where you need a fast response.
Send data requests or correction queries to the support email address listed on our contact page. Include your registered email and account reference in your message.
The help section inside your signed-in account contains policy references and support links. Check there first for common questions about data access and account records.
Our approach to data handling is built around minimising what we collect and being clear about what we keep. Account credentials are stored with encryption in place. Session cookies expire when you close your browser unless you have chosen to stay signed in. Payment information shared during a bKash, Upay or Bank Transfer transaction is not stored in full on our systems — it passes to the relevant payment processor for completion. We review our data retention schedules when there is a change in operational need or applicable law, and we update this policy to reflect those changes.
Account credentials and sensitive data fields are encrypted at rest. This applies to the information you provide during account setup and any updates made through the account details page.
Session and tracking cookies are used on our site. You can adjust or block cookies through your browser settings without losing access to the main account functions.
We keep your account data for as long as your account is active and for any period required by applicable law after closure. Retention limits for specific data types are explained in the full policy text.
When this policy changes, we publish the updated version on this page. Continued use of your account after a published update means you have had the opportunity to review the changes.
These questions cover what we hear most often about data, account records and your rights under this policy. If your question is not here, reach out through the support routes listed above.
We collect your email address, mobile number and the payment method details you enter — such as your bKash number or bank account reference. We also record device and session data to keep your account secure and to resolve access issues when they come up.
We share data only where it is necessary to operate your account. Payment processors like the providers behind bKash, Upay and Bank Transfer receive only what they need to complete a transaction. We do not sell personal data to advertisers or unrelated third parties.
Sign in and go to the account details section — your registered email, mobile number and saved payment method references are shown there. For data held beyond that visible page, contact support with your account reference and we will provide the relevant details.
Yes, where your local law gives you that right. Send a deletion request through email support or live chat, including your account reference. We will confirm what can be removed and explain any records we are required to retain under applicable law before proceeding.
We use cookies to keep your session active and to understand how the site is used. You can adjust or block cookies at any time through your browser settings. Blocking session cookies may affect how you stay logged in across pages, but core account functions remain accessible.
After you close your account, we retain data for the period required by applicable law or operational necessity — typically relating to transaction records. Once that retention period ends, the data is removed from our active systems. Contact support for details specific to your account.