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These terms set out how your 3kko account works, what you can do on the platform, and what we expect in return. Access to and use of this site depends on your local law and the eligible regions we support — please read these terms before you open an account or make any transaction.
By creating an account or using any feature on 3kko, you confirm that you have read and accepted these terms in full. These terms apply to every session you start — whether you access the platform through a mobile browser, a saved shortcut, or a desktop connection. They cover all account activity: browsing the lobby, placing activity within the site, completing a transaction, and reaching our support team. When you fund or withdraw from your account wallet, the transaction passes through one of the payment channels we support for Bangladesh — bKash, Upay, or Bank Transfer. Each of those channels carries its own provider terms in addition to ours. Nothing in these terms overrides the operating rules of bKash, Upay, or Bank Transfer as published by those services. If a conflict arises between what we say here and what a payment provider publishes, the payment provider's rules govern for that channel. We may update these terms when our services change or when applicable requirements shift. When we do, the revised version will appear on this page with a notice in your account dashboard. Continuing to use the platform after a change is posted means you accept the updated terms. If you disagree with any revision, the right step is to close your account and stop using the site before the change takes effect.
These terms apply specifically to your registered 3kko account and the features you access through it. Not every part of your session falls under the same rules — some interactions involve third-party services that carry their own separate terms. Understanding the scope helps you know who to contact when a question comes up.
Logging in, managing your profile, updating contact details and setting account preferences all fall within these terms. Any action tied directly to your registered account is governed here. Accessing the platform from an unregistered device still counts as account use under these rules.
Deposits and withdrawals processed through bKash, Upay or Bank Transfer are covered by these terms on the 3kko side. The payment provider's own terms apply in parallel. Transaction records visible in your account wallet reflect the activity we can confirm from our side.
Game titles, lobby content, promotional notices and any text displayed within your signed-in session are part of the 3kko platform and covered by these terms. Content accuracy and availability may change; the version displayed at the time of your session is what applies.
Game studios supplying content — such as Joker, CQ9, PG Soft, Pragmatic Play and Habanero — operate under their own terms. We host their content but are not responsible for their individual product terms. Disputes about specific game outcomes should first be raised with our support team.
These terms are not one-directional. You have clear, practical options available to you at any point in your account's life. You can review your own transaction history directly inside the signed-in account area — every deposit and withdrawal linked to bKash, Upay or Bank Transfer appears there with the date and amount we recorded. If you see a detail that does not match what you expect, you can raise a correction request through the support channel and we will check the record against our logs. You can also update your account contact details, including your mobile number and email address, from the account settings page. Keeping those details current matters — it is how we send account notices and how our support team verifies identity when you contact us. If you want to close your account entirely, that option is available in settings too. Closing the account does not erase your transaction history for the period we are required to retain it, but it does end your active access to the platform.
Open the transaction history tab in your signed-in account to see all wallet activity. The records show each bKash, Upay or Bank Transfer event we have logged on our side, including status and timestamp.
Head to account settings to update your mobile number, email or other registered details. If a correction requires identity verification, the page will show you the fields and documents we need to process it.
If a term is unclear or a transaction record does not match your expectation, open a support ticket through the live chat or email route. Describe the specific entry — date, amount, channel — so we can match it to our logs quickly.
Account closure is available through the settings page. We will confirm the closure by the contact method on your account. Retained records remain on file for the period our policy requires, but active access ends immediately upon confirmation.
If any part of these terms raises a question you cannot resolve by reading this page, the right move is to contact our support team directly. We publish two contact routes on the site — use whichever fits your situation. Policy questions, transaction disputes and account correction requests all reach the same team.
Open the chat icon visible in your signed-in session. Describe your question and include your account identifier so we can pull the correct record. This is the fastest route for transaction-related questions tied to bKash, Upay or Bank Transfer.
Send a message to the support email address published in the Contact section of this site. Include your registered mobile number and a description of the specific term or transaction in question. We respond in the order messages arrive.
The Help section inside your signed-in account contains answers to common policy questions — covering account access, wallet activity and what to do when a transaction status is unclear. Start there before opening a ticket.
Understanding how we manage the information connected to your account is part of knowing what these terms actually mean in practice. We collect only what is needed to run your account, process your transactions and respond to support requests. Account data — including the mobile number and payment channel you register — is held for as long as your account is active and for the retention period required after closure.
We store the details you provide when you register and update your account. This includes your contact information and the record of transactions processed through bKash, Upay or Bank Transfer. We do not share this data with third parties outside of what is needed to process your chosen payment channel.
We use cookies to keep your session active across page loads and to remember your language and display preferences. You can manage cookie settings through your browser. Disabling certain cookies may affect how the platform behaves during your session.
You are responsible for keeping your login credentials private. If you suspect your account has been accessed without your permission, contact support immediately through live chat or email. We can restrict account activity while we investigate, following the steps shown in your account security settings.
If you believe a stored record is inaccurate or you want to understand how your data is being used, raise it with our support team using the email route. We will review the request against our records and respond through the contact method on your account.
These are the questions we hear most often about how these terms work, what they cover, and what your options are as an account holder. If your question is not answered here, the support team can help.
Yes. These terms apply to every session, whether you use a mobile browser, a desktop connection or a saved shortcut on your phone. The device or browser you use does not change what the terms cover. Access and eligibility still depend on your local law and the eligible regions we support.
Closing your account ends your active access to the platform, but we retain your transaction records for the period our policy requires. The specific retention period is set by the data handling obligations that apply to our service. You can ask our support team for details about what we hold after closure.
Yes. If a transaction record in your account wallet does not match what you expect, raise it with our support team via live chat or email. Include the date, amount and channel — bKash, Upay or Bank Transfer — so we can match it to our logs. Note that the payment provider's own terms also apply to that transaction.
When we update these terms, the revised version appears on this page and we post a notice in your account dashboard. Continuing to use the platform after a change is posted means you accept the updated version. If you disagree, you should close your account before the change takes effect.
Those studios supply game content to the lobby. Our terms cover your account activity and the transactions you complete on our platform. The studios operate under their own separate product terms. For any dispute about a specific game result, contact our support team first and we will help direct it correctly.
Use the email support route published in our Contact section. Include your registered mobile number and describe the specific record you believe is inaccurate. We will check it against our logs and respond through the contact method on your account. Account settings also let you update certain details directly.